1. Shipping Destinations & Methods

• Actual delivery availability is based on the shipping address options and delivery methods shown on the Checkout page.
• If delivery to Taiwan’s main island, outlying islands, or other regions is unavailable due to lithium batteries, product dimensions, or carrier restrictions, we will provide notice before accepting the order and offer a feasible alternative or cancellation and refund.
• International shipping requires separate confirmation of regulations, battery transportation, customs duties, import permits, shipping costs, and lead times; if no international shipping method is offered on the Checkout page, direct online delivery orders will not be accepted.

2. Shipping & Delivery Times

Each product’s estimated ship date is shown according to its in-stock, assembly, testing, and customization requirements. Consumers can confirm it on the product page, in the disclosures shown before Checkout, or in the order acceptance notice:

• In-Stock Products:Orders Ship Within the Number of Business Days Shown on the Product Page.
• Assembled and Tested Products:The estimated ship date is shown based on the model, production schedule, and testing requirements.
• Fully Custom Products:Before production begins, the specifications and lead time will be confirmed separately in a format you can retain.

If a delay is necessary due to material shortages, shipping disruptions, natural disasters, or other circumstances, we will proactively provide a new estimated date; if the consumer does not agree to the delay, the order may be canceled and refunded according to its status and applicable law.

3. Shipping Cost Calculation

Shipping costs are not fixed by law; they are determined by the shipping method, delivery area, package dimensions, weight, and lithium battery restrictions. The Checkout page will list the applicable shipping cost before the order is submitted; the consumer submits the order only after confirming the product price, shipping cost, and total.

If additional charges apply to remote areas, outlying islands, oversized packages, or special battery shipping, we will obtain the consumer’s consent before accepting the order and will not unilaterally add undisclosed fees after the order is placed.

4. Deliveries, Returns & Shipping Issues

• Please make sure your name, phone number, address, and delivery availability are correct.
• If a package is returned due to an incorrect address, refusal of delivery, or failure to collect it on time, the redelivery method and any necessary fees will be confirmed separately; this does not affect the consumer’s statutory right to cancel.
• If the outer box is visibly damaged, the product shows signs of impact, or any items are missing, retain the outer box and shipping documents, take photos, and contact us as soon as possible.
• If tracking shows that a shipment is lost or has an issue, we will contact the carrier and arrange a replacement shipment or refund based on the outcome.

5. Payment Methods & ECPay

• ApexSight plans to use ECPay for online payments. Once officially enabled, the available credit cards, ATM, convenience-store payment codes, and other methods will be as shown on the Checkout page and ECPay payment page.
• The payment deadline, payment success, and order status will be determined by the payment page, payment processor response, and order notification; an order with incomplete payment will not be considered paid.
• Products on the website are priced in New Taiwan dollars. Any applicable installment fees, bank fees, or other payment-method charges will be disclosed on the payment page before payment.
• If payment fails or is overdue, follow the order instructions to try again or contact Customer Service; do not repeatedly submit unconfirmed payment attempts.
• If you suspect a duplicate charge, please provide the order number, transaction time, and amount. We will investigate using ECPay transaction records.

6. Refunds

Once an order cancellation, contract cancellation, or refund is confirmed, the refund will generally be issued to the original payment method. After ApexSight completes the refund process as required by law, the date it actually appears on the credit card statement or account will still depend on the processing times of ECPay, the acquiring institution, and the card-issuing bank.

7. Invoices or Proof of Transaction

ApexSight will provide an invoice or valid proof of transaction in accordance with applicable tax law. Once the functionality is complete, the officially adopted invoice format, e-invoice carrier, donation, Unified Business Number, and reissuance processes will be disclosed simultaneously on the Checkout page and in this guide; until the invoicing process is confirmed, this guide does not claim that any specific electronic or paper format is available.

8. Contact Information & Version

Customer Service phone: 02-8771-3608｜Customer Service hours: Monday–Friday 09:00–17:00(excluding national holidays). Last updated: July 24, 2026.