The 1:12 chassis is larger and ideal for hobbyists who prioritize a large-scale body, livery, and more room for upgrades; the more compact 1:18 lineup includes the DIY Kit, Standard, Premium, and Custom Build Chassis. Choose based on your operating space, budget, assembly needs, and video system.

The base chassis configuration is listed on each product page. For 1:12 models, choose a team livery and add lighting, batteries, tires, powertrain, and video options. The 1:18 Custom Build Chassis is available in standard body colors.

No. Merely selecting a body color or standard equipment available on the website does not categorically exclude the seven-day right to cancel simply because the product is labeled “Custom Build.” Only orders genuinely made to individual requirements, such as non-standard paintwork, specified graphics, special structures, or electronics, will have the custom details and applicable rules confirmed separately before production.

You can first provide your requirements through LINE Official or Instagram. Non-standard paintwork requires separate confirmation of the color code, cost, production time, and whether it qualifies as a genuinely customized product; it should not be ordered directly as a standard product option.

Each product’s estimated ship date is shown according to its in-stock, assembly, testing, and customization status. Refer to the product page and order acceptance notice; the lead time for a genuinely customized order will be confirmed separately before production begins.

Shipping costs are calculated based on the delivery area, package dimensions, weight, and lithium battery shipping restrictions. The Checkout page will display the order’s shipping cost and total before the order is submitted. If a separate quote is required for outlying islands, remote areas, or special delivery, we will obtain approval before accepting the order.

Shipping and lithium battery restrictions must be confirmed in advance for outlying islands; international orders require separate confirmation of shipping costs, customs duties, import requirements, and battery shipping regulations. If the corresponding shipping method is not available on the Checkout page, contact us first instead of submitting a delivery order directly.

The official site is expected to use ECPay. The credit cards, ATM, convenience-store payment codes, and other methods actually available will be as shown on the Checkout page and ECPay payment page; methods that are not displayed have not yet been enabled.

First retain the order number, transaction time, amount, and payment screen, then call 02-8771-3608 or contact us through LINE Official. We will help investigate using the order and ECPay transaction records.

An invoice or valid proof of transaction will be provided in accordance with applicable tax law. Once officially confirmed, the actual invoice format and e-invoice carrier process will be displayed on the Checkout page and in the “Shipping, Payment & Invoice Guide.”

Standard, Premium, and fully assembled Custom Build products will undergo basic testing as described in the product information; the DIY Kit must be assembled by the user. Before first use, you should still inspect the tires, steering, battery, charger, and transmitter.

Runtime is affected by battery capacity, motor, video equipment, speed, environment, and battery condition. Values shown on the product page are estimates under specific test conditions, not guaranteed runtimes for all use cases.

Use only equipment with compatible specifications, voltage, connectors, and charging methods. If you are unsure, contact us first; incorrect voltage, polarity, charging mode, or incompatible equipment may damage the battery or electronics or create a safety hazard.

Unless a waterproof rating is clearly stated on the product page, the product should not be considered waterproof. Do not operate it in rain, standing water, damp conditions, or any environment where water may enter the product.

Recording resolution, live video transmission resolution, latency, and receiver capabilities are separate specifications. Refer to the description of each video system on the product page; “4K” alone cannot be used to determine live-view quality.

Within the statutory period, call 02-8771-3608 or send a savable notice through LINE Official or Instagram, providing your order number and contact information. For the detailed process, see the “Returns, Refunds & Warranty Policy.”

No. An unboxing video can help clarify shipping damage or missing items, but it is not an absolute requirement for accepting a product defect claim; please retain the outer box, shipping label, product, and any other information that may help us assess the issue.

These situations are generally not original product defects, but you may contact us for an assessment of paid inspection and repair services. We will obtain approval for the quote, parts, and shipping arrangements before proceeding.